The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Feel free to email us or call us if you are having difficulty placing your order. We offer custom made so if you need clarification you can email or call us and we will be happy to help you.
The tracking number states that my order was delivered, but I haven’t received it yet. What do I do?
Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package. (usps.com) USPS: 1-800- ASK-USPS (1-800-275-8777) / FedEx: 1-800- GO-FEDEX (1-800-463-3339)
Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 4-10 business days / Priority Shipping: 2-3 business days Note: When the billing address does not match the shipping address, kushiaa.com has the right to hold your package until verification has been made.
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used(USPS.com or FEDEX.com)UPS.com and enter the tracking number to check on the status of the delivery your package.
Before shipping our staff checks each item carefully pack it to prevent damage. If for any reason you receive a damaged, dirty, or defective item, please let us know immediately and we will replace the same product if it’s not one of a kind. Please return the DAMAGED or DEFECTIVE ITEM BACK TO US. Once we receive the item we will give you a credit for the shipping fees.
Kush Imports Apparel and Artifacts is not responsible for stolen items, if you think your item may get stolen then you should let us know in advance so we can register the item to you so only you have access to your goods, or have your package held at a UPS or FEDEX STORE.
Refer to Question 14, you can return an item if it’s damaged, defective, dirty. You can’t return worn undergarments, perfume, body products, cosmetics etc., earrings, cut fabrics or any garments already worn.
Yes, if you purchase $175 or more there is free shipping in the USA only!
We are KUSH. We’re a company of fighters, thinkers, explorers, creators and historians for the preservation of the Culture and History of the African Diaspora. We’re serious about delivering an outstanding product and experience to everyone! Kush Imports Apparel and Artifacts has been working to inspire people to embrace the beauty and greatness of the African Diaspora since 2010. We are the home of African Clothing, Jewelry, Art, Health and Beauty, Musical Instruments and many other accessories. Here you’ll find the largest collection of rare and unique items available online or anywhere else.
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